SUPPORT
Metrics in Datadog appeared to stop reporting in dashboards
Last update:
February 20, 2025
Only applicable for:
- DMI (iocs_dmi), version
- DMI legacy (mulesoft_anypoint), version
- OS: Windows and Linux
Scenario:
The Datadog Mulesoft Integration (DMI) stopped sending metrics to the Datadog Platform dashboards, even though the agent status is active and enabled.
Solution:
Linux
-
Check if the Datadog agent is installed. Run the following command to verify the agent's status:
`sudo systemctl status datadog-agent` -
Confirm the integration is installed and error-free. Run the following command to check for any installation or configuration issues:
`sudo datadog-agent status`Optional: If the integration is not listed or you see the following message
'unable to import module <dd-integration>: No module named <dd-integration>'
, follow the installation steps. -
Restart the Datadog agent, after restarting, monitor your dashboards to ensure the data is being displayed correctly.
`sudo systemctl restart datadog-agent` -
Verify that the agent restarted successfully
`sudo systemctl status datadog-agent` -
Check the integration status.
-
Ensure that the integration appears in the list and that there are no warnings or errors.
`sudo datadog-agent status`
Windows
Follow these steps using the UI provided by Datadog for Windows.
-
Check if the Datadog agent is installed
-
Open the Datadog Agent Manager it should be listed in windows apps and verify that the agent is running
-
-
Confirm the integration is installed and error-free
-
In the Agent Manager, navigate to the Status section and check if the integration is listed.
Optional: If the integration is not listed or you see the following message
'unable to import module <dd-integration>: No module named <dd-integration>'
, follow the installation steps. -
-
Restart the Datadog Agent.
-
Verify that the agent restarted successfully.
-
Check the integration status.
-
Ensure that the integration appears in the list and that there are no warnings or errors.
-