SUPPORT

Metrics in Datadog appeared to stop reporting in dashboards

Last update:

February 20, 2025

Only applicable for:

DMI (iocs_dmi), version
DMI legacy (mulesoft_anypoint), version
OS: Windows and Linux

Scenario:

The Datadog Mulesoft Integration (DMI) stopped sending metrics to the Datadog Platform dashboards, even though the agent status is active and enabled.

Solution:

Linux

Check if the Datadog agent is installed. Run the following command to verify the agent's status:
`sudo systemctl status datadog-agent`
Confirm the integration is installed and error-free. Run the following command to check for any installation or configuration issues:
`sudo datadog-agent status`

Optional: If the integration is not listed or you see the following message 'unable to import module <dd-integration>: No module named <dd-integration>', follow the installation steps.
Restart the Datadog agent, after restarting, monitor your dashboards to ensure the data is being displayed correctly.
`sudo systemctl restart datadog-agent`
Verify that the agent restarted successfully
`sudo systemctl status datadog-agent`
Check the integration status.
Ensure that the integration appears in the list and that there are no warnings or errors.
`sudo datadog-agent status`

Windows

Follow these steps using the UI provided by Datadog for Windows.

Check if the Datadog agent is installed
1. Open the Datadog Agent Manager it should be listed in windows apps and verify that the agent is running
Confirm the integration is installed and error-free
1. In the Agent Manager, navigate to the Status section and check if the integration is listed.
Optional: If the integration is not listed or you see the following message 'unable to import module <dd-integration>: No module named <dd-integration>', follow the installation steps.
Restart the Datadog Agent.
Verify that the agent restarted successfully.
Check the integration status.
1. Ensure that the integration appears in the list and that there are no warnings or errors.